Privacy & Cookies

Information we collect and how it is used by us

The type of personal information we collect

We will collect your full name and contact details (such as phone number, email address and postal address) from you whenever you engage with us.

In addition, if we are providing a service to you, or on your behalf, where we are required to do so by law, we will collect information relating to your identity, which will be at least one form of photographic identification (such as a passport, a driving licence or an identification card) and one form of documentation with proof of your place of residence (such as a recent utility bill).

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you use our website or contact us about the services we offer
  • When you contract us to value or sell a property

We use the information that you have given us in order to:

  • Supply the services and products that we offer to you.
  • Contact you via email, SMS, post or telephone with marketing information about the services we offer.

We may share this information on the basis of legitimate interests with third parties that work alongside us to provided the services we offer to you.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting us using the information at the bottom of this page.
  2. We have a contractual obligation.
  3. We have a legal obligation.
  4. We have a vital interest.
  5. We have a legitimate interest.

How we store your personal information

Your information is securely stored in data centers in the United Kingdom and the Republic of Ireland.

We keep personal information for up to five years where required by law. We will then dispose your information by deleting the data.

How we use cookies

A cookie is a small text file that is downloaded onto your computer or smartphone when you accesses a website. It allows the website to recognise your device and store information about your preferences or past actions.

When browsing our website, cookies that are strictly necessary for the performance and function of the website are automatically utilised. We will only utilise non-essential cookies if you have provided us with consent to do so by selecting ‘Accept’ in the cookies banner.

Below we include a list of cookies that our website utilises:

  • HubSpot is a customer relationship management service. The cookies used by HubSpot are used to remember whether you have opted-in or opted-out of the use of cookies, to evaluate your use of our website and helps to de-duplicate contact requests.
  • MoneyPenny Chat is the online chat solution that we use. The cookies used by the chat component help to provide usage statistics and to pre-fill data into the chat widget.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

You can contact us using the information below if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to using the contact details below.

Advanced Agents Ltd
105 Victoria Street

0203 409 4350

You can also complain to the ICO if you are unhappy with how we have used your data.

Information Commissioner’s Office
Wycliffe House
Water Lane

0303 123 1113